Frequently Asked Questions

Ordering Information

• How do I find my product?
• How do I use a coupon?
• What are your available payment methods?

Shipping & Delivery

• An item is missing from my shipment
• Do you ship to Canada and other countries other than the US?
• How much is my shipping?
• What items classify for FREE shipping?

Returns

• I received the wrong product
• What is your return policy?

Answers

An item is missing from my shipment

First, check the tracking information on your order and make sure that you've received a box for each tracking number. If you have all the boxes, but still can't find the item, search through the packing material in the boxes to see if they are really empty. If you still can't find the item, contact Customer Support.

Do you ship to Canada and other countries other than the US?

We offer shipping to other countries including Canada. To setup your order for international shipment, enter the items you would like to order into your shopping cart. Then contact us by phone so we can assist with processing your order.

How do I find my product?

Read below to find out how to search or browse through our site.
We offer a deep selection of products from a vast variety of manufacturers, divided into specialty stores with dozens of categories within each store. That's a lot of stuff to sort through, so we created cutting-edge search engines to help you quickly find whatever you want.

Search

The easiest and fastest way to find something in any of our stores is to use the Search located at the top right side of each page.

You can search by the name of the product, or features of the products such as manufacturer, product name, etc.

If you're not sure how to spell something, use a * as a wildcard character. For example, typing in 'Ceiling*' will lead you to Ceiling Medallions, Ceiling Tiles, etc.

Browse

Our site is also a great place to browse. Click on any of the in-store categories listed on the left side of each store's home page. Visit our many specialty and manufacturer stores or explore our great buys and bestseller lists.

Enjoy a complete shopping experience without ever leaving your seat!

How do I use a coupon?

Every now and then we offer coupons and discounts that will go out to our registered subscribers. With these coupons or discount codes you can apply them to your order in the shopping cart page, or you can enter them when you are in the checkout process. It is that easy.

How much is my shipping?

We automatically compute and display shipping charges whenever you place an item in your shopping cart. If you are already logged in as a customer, a shipping amount will be generated for you. If you do not have an account, simply enter in your city, state, and zip code on the shopping cart page, and a shipping amount will be calculated for you.

I received the wrong product

If you received an item that is incorrect, please Contact Support immediately upon receiving. We will then issue out the correct item and an RMA to pick up the incorrect item.

What are your available payment methods?

We accept multiple forms of payment to fit most needs. Below are the current payment methods we accept:

• Credit Cards. We accept most major credit cards (including Visa, MasterCard, Discover, and American Express) both online and over the phone.
• PayPal. PayPal allows members to have one Personal account linked to any bank account or credit card for easy payment. For more information, visit: http://www.paypal.com.
   
• Check. Yes, we accept checks. To setup your order for check payment, create your wish cart and save it online. Then contact us by phone so we can assist with processing your order.
• Wire Transfers. We accept wire transfers for orders over $1,000. As with check orders, please contact us by phone and we will assist with processing your order.

Payment methods for Canadian customers differ slightly. We accept payments by major credit cards (Visa, MasterCard, Discover, and American Express), PayPal, check, and wire transfer. All funds are billed and credited in United States dollars, not Canadian dollars. We are not responsible for any fees incurred for currency conversion.

What is your return policy?

Damaged, Wrong Item(s), and Defective Merchandise Policy
It is very important that you confirm the product is received undamaged, from shipment, and is the correct item. To do so, please examine the shipping box and all contents immediately upon receipt for any signs of damage, wrong item(s) or defective product(s). All claims must be initiated within 72 hours of delivery. Please contact our customer service department so that we can initiate the process.

Defective/damaged merchandise can ONLY be replaced. We cannot issue full refund for merchandise that arrives damaged, wrong item(s), or defective and you don't want the merchandise any longer. If merchandise arrives that is incorrect, defective, or damaged we will gladly replace it at NO charge to you (including return shipping charges) by issuing you a UPS Pre-Paid Label. The Pre-Paid label must be used for replacement of the same item that was damaged, incorrectly sent, or defective NOT for refund or replacement of a different item. If you want a refund for a received item regardless if it was received damaged, incorrectly, or defective you will have to follow our return policy stated below.

Return Policy for Refund
Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to return policy below. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% restocking fee, on all merchandise returned. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.

Why Do We Charge A Restocking Fee?
The Restocking Fee helps reduce the "lending library" effect where some people "buy" things just to try them with no intention of keeping the item. If we send the wrong item, as compared to our website listing, we will waive the restocking fee.

Customers will incur the expense for returning the item. We do not reimburse shipping charges. We do not issue Pre-Paid Shipping Labels to return merchandise that is being sent back to us for a refund.

What items classify for FREE shipping?

We offer a select offering of products that qualify for free shipping. Items will be clearly marked with a "Free Shipping" icon to identify these items ship free. Free shipping may not qualify for areas outside of the lower 48 states.